Question 1

What can I do through your platform?

Accepted Answer

Once you connect your Shopify store to our platform:

• Orders automatically sync to ETdropship
• We handle product sourcing, quality inspection, packaging, and direct shipping to your customers
• Support for one-piece dropshipping and bulk order processing
• We can contact suppliers on your behalf to get quotes or customize products
• Access to our ready-to-ship product catalog, or we can find new products or customize based on your needs

Question 2

What can you help me with after I connect my store to ETdropship?

Accepted Answer

We provide a complete dropshipping service chain from "Product Selection → Procurement → Quality Inspection → Packaging → Shipping → After-sales Service".

When you connect your Shopify store:

✓ Orders automatically sync to ETdropship
✓ System automatically identifies products → deducts payment → procures
✓ Warehouse completes quality inspection, packaging, and labeling
✓ Automatic shipping with logistics synced to your store backend
✓ After-sales, returns, and exchanges handled by us

You only need to focus on marketing—we handle everything else.

Question 3

Can you recommend hot-selling products from other customers on the platform?

Accepted Answer

No, we highly value customer privacy and confidentiality. Information about which products are hot-selling among our platform customers is considered confidential business data. We do not share or disclose any customer's product performance, sales data, or best-selling items to other clients. Each customer's business information remains private and protected.

Question 4

Are there any platform fees, minimum order requirements, or upfront costs?

Accepted Answer

No. There are no platform fees, no minimum order requirements, no monthly subscriptions, and no credit card binding.

You only pay for the products you order and the actual shipping cost — fully transparent, with no hidden fees.

Question 5

How does order payment work?

Accepted Answer

Our platform uses an automatic deduction system:

• You pre-charge your account balance
• When a customer places an order → order is automatically recognized → deducts product cost + shipping cost + handling fee
• You don't need to recharge for each order—balance is automatically deducted
• No missed orders due to payment delays
• Truly automated dropshipping

Question 6

What payment methods do you accept?

Accepted Answer

We accept multiple secure payment methods, including PayPal, credit/debit cards via Stripe, and bank transfers.

Question 7

What are the storage and fee policies?

Accepted Answer

• Platform usage is completely free with no minimum order requirements
• You only pay for product costs, shipping fees, and small handling fees
• 90 days of free storage to reduce upfront inventory pressure

Question 8

What products can I provide? What can you do?

Accepted Answer

• You can provide AliExpress, Alibaba, or product links/images from other channels—we'll help you procure
• You can also purchase products yourself and ship them to our warehouse—we'll handle packaging and shipping
• We can help you find factories for private labeling, adding logos, or creating completely custom products
• We provide premium packaging design to make your products feel more branded when customers receive them

Question 9

Can you do private labeling, logos, and custom products?

Accepted Answer

Absolutely! We specialize in OEM/ODM customization:

✔ Add logos (screen printing, laser engraving, heat pressing, embroidery, etc.)
✔ Custom packaging (branded boxes, gift boxes, cards, manuals, stickers)
✔ Provide packaging design services (design your brand unboxing experience)
✔ Complex products can be sampled and produced
✔ From your ideas → we help you build products from scratch

Complete one-stop service from "Design → Sampling → Production → Packaging → Dropshipping"

Question 10

Will custom products appear in the ready-to-ship product catalog?

Accepted Answer

No. All custom-developed products are handled as exclusive projects. They will not appear in our ready-to-ship product catalog or be offered to other clients.

Custom products are visible and accessible only to you, ensuring full exclusivity and brand protection.

Question 11

Will my custom content and designs be kept confidential?

Accepted Answer

Absolutely. We take brand privacy and product exclusivity very seriously. All custom designs and product details are kept confidential, and an NDA can be signed upon request.

Question 12

How can I enhance my brand image?

Accepted Answer

• All packaging materials can be customized, including logos and gift boxes
• We handle the entire process from sampling to production to packaging for a professional unboxing experience
• Premium packaging helps improve customer loyalty and brand recognition

Question 13

Which countries does ET Dropship ship to? What are the shipping speeds?

Accepted Answer

We work with top-tier logistics partners in China to provide worldwide shipping, covering major global markets:

• United States / United Kingdom: approx. 6–10 business days
• EU / Australia / Canada: approx. 6–10 days
• South America: approx. 12 days

Note: Transit times exclude processing time and may vary depending on logistics and customs conditions.

Question 14

How is logistics handled?

Accepted Answer

We provide global dropshipping services covering the United States, United Kingdom, Canada, Australia, Europe, and South America.

• We handle all customs clearance and deliver packages directly to customers
• Flexible shipping options via air, sea, or land transport
• No need for customers to handle import documents themselves
• No need to find logistics providers yourself
• Stable delivery times with transparent fees
• Support for air freight / sea freight / express / standard shipping
• Logistics tracking numbers automatically sync to your store backend

Truly automated: once a customer places an order, you don't need to do anything else.

Question 15

What logistics services do you provide?

Accepted Answer

We handle the entire cross-border logistics process:

• We process all customs clearance
• Packages are delivered directly to customers
• Customers don't need to handle import documents themselves
• You don't need to find logistics providers yourself
• Stable delivery times with transparent fees
• Support for air freight / sea freight / express / standard shipping
• Logistics tracking numbers automatically sync to your store backend

Question 16

Can custom products be shipped directly to Amazon FBA?

Accepted Answer

Yes. We support Amazon FBA fulfillment requirements, including labeling, packaging, carton splitting, and first-leg shipping to Amazon fulfillment centers.

Question 17

Can you ship to Amazon FBA?

Accepted Answer

Yes, we provide complete FBA fulfillment services:

• Product procurement
• Quality inspection
• FBA label printing
• Product bundling
• Multi-SKU consolidation
• Carton preparation
• Shipping to Amazon warehouses worldwide (air or sea freight)

Whether you're doing premium products, wholesale, or private labeling, we can handle it all.

Question 18

How can I track my order status?

Accepted Answer

Use ETdropship's order tracking tool to view order progress in real-time.

• Logistics information automatically syncs to your store backend, keeping you in control of your supply chain status
• You can also track your packages using 17TRACK (https://www.17track.net/en), a global package tracking platform that supports 2800+ carriers worldwide
• Platform supports after-sales return management, including return request approval, logistics tracking, and refund coordination
• You don't need to worry about complicated return processes—we help maintain customer experience and brand reputation

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