Privacy Policy

Definitions

• Service: Service is the https
• Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Cookies: Cookies are small pieces of data stored on your device (computer or mobile device).
• Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and how any personal information are or are to be, processed. For this Privacy Policy, Guangzhou Zhendu Technology Co., Ltd. is a Data Controller of your Personal Data.
• Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
• Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Personal Information We Collect

When you install or use ETdropship App in connection with your store, we are automatically able to access certain types of information from your account, including:

• Identification information: Such as your name, address, and phone numbers
• Payment information: Payment methods and billing details (processed securely through third-party payment processors)
• Location information: Your geographic location data
• Address information: Names, addresses, and phone numbers listed in your Addresses
• Device information: Device log files and configurations
• Account information: Account credentials and authentication information
• Business information: Company name, website, business scale
• Order information: Order history and preferences
• Communication records: Customer support interactions and communication history

How We Collect Information

We collect personal information directly from the relevant individual, through your account, or using the following technologies:

• Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org
• Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
• Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Postal address and billing address
• Payment information (processed securely through third-party payment processors)
• Account credentials and authentication information
• Business information (company name, website, business scale)
• Order history and preferences
• Communication records and customer support interactions
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

We respect your privacy and will not share, sell, rent, or trade any of your information with third parties for their promotional purposes.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as:

• Your computer's Internet Protocol address (e.g. IP address)
• Browser type and browser version
• The pages of our Service that you visit
• The time and date of your visit
• The time spent on those pages
• Unique device identifiers
• Operating system information
• Referring website addresses
• Other diagnostic data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
• Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the way our website works.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant content on other sites.

Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

For more information about our cookie practices, please refer to our Cookie Policy section below or contact us directly.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:

• Communicate with you
• Optimize or improve the App
• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support and respond to your inquiries
• To process and fulfill your orders
• To manage your account and provide account-related services
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To send you marketing communications (with your consent)
• To comply with legal obligations and enforce our terms
• To protect the rights, property, or safety of ETdropship, our users, or others

Sharing Your Personal Information

We will share information with our service provider or a specific partner involved in ETdropship's operation that will guarantee the confidentiality of user information. We may also publish user information with the legal requirements to enforce our User Agreement and protect the rights and property of ETdropship, our users, or others.

We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law, according to a subpoena, to protect our rights, or in the event of the sale of our business.

Information submitted to us is only available to personnel managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers, and other third parties we use to support our business and for providing services relating to our communications with you.

We may share your information with:

• Service Providers: Third-party companies and individuals who facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Shipping and Logistics Partners: To fulfill your orders and deliver products to your customers
• Payment Processors: To process payments securely (we do not store your full payment card information)
• Analytics Providers: To help us understand how our Service is used and improve our offerings
• Legal Authorities: When required by law or to protect our rights and safety

Pre-installed Services and Data Usage

When you register an ETdropship account, you will find pre-installed third-party services available. By creating an account, you agree to authorize the installation of these services. ETdropship will utilize the data provided to complete the intended functions of these services, ensuring a seamless user experience. Rest assured that these third-party services will maintain the security and confidentiality of your data.

Links/Integrations to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Categories of Personal Information We Collect About You

The categories of personal information we may have collected about you or your use of our Service are:

• Identifiers: Such as your contact information (name, email address, postal address, phone number)
• Unique personal identifiers: Cookies, IP address, device identifiers
• Internet or other network or device activity: Such as browsing history, browser type and language, operating system or usage
• Geo-location information: Such as city and state associated with a unique identifier
• Commercial information: Records of products or services purchased, obtained, or considered
• Financial information: Payment and billing information (processed securely through third-party processors)
• Professional or employment-related information: Business information you provide to us

Categories of Sources From Which We Collected Personal Information

The sources from which we may have collected personal information about you or your use of the Service are:

• Directly from you: When you register for an account, place an order, contact us, or interact with our Service
• From other sources: Such as Company service providers, such as analytics providers
• Through your use of the Service: As otherwise outlined in the Information Collection and Use section of our Privacy Policy
• From third-party integrations: When you connect your e-commerce platforms or other services to our platform

Business or Commercial Purposes for Which We Collected or Disclosed the Personal Information

The business or commercial purposes for which we collected the personal information are:

• Performing services, providing customer service, providing advertising or marketing services, providing analytics services, or providing similar services
• Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
• Debugging to identify and repair errors that impair existing intended functionality
• Undertaking internal research for technological development and demonstration
• To advance the commercial or economic interests of the Company, such as by inducing another to subscribe to or provide information or services, or enabling or affecting, directly or indirectly, a commercial transaction

We may disclose the categories of personal information identified in Information Collection and Use section of our Privacy Notice about our California consumers for our operational purposes where the use of such personal information is reasonably necessary and proportionate to achieve the operational purpose for which the personal information was collected or processed or for another operational purpose that is compatible with the context in which the personal information was collected.

Categories of Personal Information Disclosed for a Business Purpose

Third Parties

We do not "sell" your personal information to third parties. We will share, however, any or all of the personal information collected from and about you over the past twelve (12) months as discussed above with our data analytics providers for various business purposes.

Data Confidentiality

According to the Amazon/Shopify/WooCommerce/eBay/Etsy/Shoplazza/SHOPLINE Marketplace developer agreement, we will not use API and sensitive data such as personal and order data (PII data) for purposes other than transportation and tax purposes.

We use AES256 encryption to protect sensitive data. Within 30 days after the order is shipped, the system will delete PII data automatically on a daily basis.

We will inform relevant platforms within 30 days of any organizational changes or events that change your organization's need for or use of Information.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

ETdropship will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

ETdropship will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside China and choose to provide information to us, please note that we transfer the data, including Personal Data, to China and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ETdropship will take all steps reasonably necessary to ensure that your data is treated securely and following this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, ETdropship may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government Agent).

Legal Requirements

ETdropship may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of ETdropship
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet, or other methods of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

"Do Not Track" Requests

Some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don't wish to be tracked. Currently, no standard governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals.

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete and up-to-date. You have the right to access, correct or delete the personal data we collect.

You have the right to:

• Access: Request access to your personal information
• Correction: Correct inaccurate or incomplete information
• privacyPolicy.yourRights.deletion:
• Restrict Processing: Restrict or at any time to further processing of your personal data
• Data Portability: Receive your personal information in a structured, commonly used format
• Opt-out: Opt-out of marketing communications and certain data processing activities
• Objection: Object to processing of your personal information in certain circumstances

To protect the privacy and security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain.

There are cases where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data we hold.

You can contact us to exercise your rights. We will respond to your request within a reasonable time and in any case in less than 30 days.

The Right to Deletion

You may have the right to request that we delete the personal information we have collected from you. Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide our Services to you. If you ask us to delete it, you may no longer be able to access or use our Services.

To request the deletion of your personal information, please contact us at support@etdropship.com with the subject line "Data Deletion Request".

For security purposes, we will verify your identity in part by requesting certain information from you — when you request to exercise your privacy rights. For instance, you may need to provide your name and email address. To request that we provide you with the specific pieces of personal information we have from you or to delete the personal information we have collected from you, we may also need to ask you for additional information to verify your identity.

Once we have verified your identity (and your agent, as applicable), we will respond to your request as appropriate:

• Where you have requested the categories of personal information that we have collected about you, we will provide such a list in a written email to the email address you provide.
• Where you have requested that we delete personal information that we have collected from you, we will delete, deidentify, or aggregate, as appropriate, any information about you that is not necessary for the purposes indicated above. Certain information may be exempt from such requests under applicable law.
• If we are unable to complete your requests fully for any of the reasons above, we will provide you additional information about the reasons that we could not comply with your request.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Company: Guangzhou Zhendu Technology Co., Ltd.
• Email: support@etdropship.com
• WhatsApp: +86 172 7773 1440
• Address: Room A021, 6th Floor, No. 1, Dongliu Street, Dongping Market, Yongping Street, Baiyun District, Guangzhou City, China